We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Return and Exchange Policy:
Within the 15 days following the date you receive the package, Cyanure will accept the return of unused items in their original state to be exchanged for:
· a similar item: or
· another item of similar value: or
· an in-store credit.
Cyanure doesn’t accept returns of custom items or items bought on sale. Cyanure has a strict no reimbursement policy. To return items, you must fill the Product Return Form included with your package and insert it in you return package. Please repack all products with care, as much as possible in the original packaging. Make sure you send the package with a tracking number provided by your shipping organization to ensure that it has been received at Cyanure. (Cyanure is not responsable for lost packages that is why we encourage you to send the package with a tracking number). Customers are responsible for any return fees. We do not reimburse shipping fees.
We will make the exchange or provide the credit note within 5 working days of receiving the package. Confirmation will be provided by email.
Cyanure reserves the right to refuse returned items that do not meet the requirements set out in the Return and Exchange Policy. You will be advised by email, if needed.
Returned goods must be shipped to:
395 Ave De La Station
P.O. Box 243
Shawinigan, Québec, Canada
For additional information on shipments, please contact us at: firstname.lastname@example.org